Contact Us


Due to the affects of the coronavirus, some orders in United States and Canada will be delayed due to the reduction of passenger flights going in and out of the country as well as longer customs times. 

We appreciate your patience,
Aurik Support Team Australia

FAQs

Where is your company based?

We are based in Melbourne, Australia

Do you have tracking for orders?

Most of our Flat Rate Shipping options are tracked, however some international orders can be partially tracked, meaning some orders are only tracked when the carrier from the destination country receive the shipment from our international linking carrier.

How long does it take for my items to be delivered?

AUSTRALIA


Parcel Post Standard Shipping 

Estimated* Shipping Duration 5-7 Days after dispatch


USA, CANADA & MEXICO 


4PX/UBI Flate Rate Shipping 

Estimated* Shipping Duration 10-15 Days after dispatch

 

UK & NEW ZEALAND


Royal Mail / UBI Expedited Flat Rate Shipping 

Estimated* Shipping Duration 5-10 Days  after dispatch


EUROPE


4PX/UBI/POSTNL Shipping

Estimated* Shipping between 1-3 Weeks after dispatch depending on country.



ASIA


Standard International Shipping

Estimated* Shipping Duration 2-3 Weeks after dispatch


Can I refund my order?

Please visit our refund policy page

Get In Touch

Please fill out the quick form and we will be in touch with lightning speed.

EMAIL US

info@au-rik.com

PHONE NUMBER

+61404825044

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